Use our quick shortcuts below to manage your banking and insurance issues online. Select a topic that best relates to your issue and see whether you find an answer.
Customer service for personal customers
Contact our customer service
Please contact our customer service if you didn’t find an answer to your question.
Phone numbers for OP and Pohjola Insurance customer service, for deactivating your card or user ID and the 24/7 emergency service numbers for insurance.
To send us a message to ask about your banking or insurance matters, log into op.fi service or OP-mobile. We’ll reply to your message within three weekdays.
From the appointments page, you can also go to an online meeting you have booked. You will also find the online meeting in OP-mobile’s More menu, under Customer service.
On OP cooperative banks’ pages, you can find contact information for branches and depending on the bank, direct numbers for experts (mainly in Finnish).
To help you, we have compiled a list of answers to frequently asked questions about banking and insurance services.
Your opinion is important to us. Your feedback will help us improve our products and services.
We monitor our customer experience through various customer surveys and queries on a regular basis. Read more about surveys.