Once you activate the digital services, you can use the op.fi service manage your insurance matters at any time of the day. You can make your life easier by using electronic insurance mail, e-invoices, and by filing loss reports on the op.fi service or on OP-mobile, for example.
Go electronic with your insurance-related mail
By utilising electronic insurance mail, you will avoid unnecessary insurance mail and will help save the environment. Your insurance documents will be automatically safely archived for a period of three years. There you can conveniently read and print your insurance mail.
You will be informed of new, incoming insurance documents either by email or text message. Insurance mail includes policy documents, customer bulletins, product guides, as well as insurance terms and conditions.
To activate electronic insurance mail, log in to the service op.fi.
Switch from paper invoices to e-invoices
By activating e-invoicing, you will receive Pohjola Insurance’s insurance bills directly and conveniently in your personal online bank, instead of receiving them through the post. Order a free e-invoice from your bank’s web services. In this case, you will only require the reference number or the customer number from the most recent invoice.
After making the change, invoices will be sent directly to your online bank for approval. You can request a notification of incoming invoices to be sent either to your email or as a text message.
With OP’s credentials, you can order an e-invoice by clicking on the link below.
View and edit your insurance details on the op.fi service
You can inspect your own insurance policies and make changes to them when you log into the op.fi service using OP’s or another bank’s user identifiers.
The op.fi service also allows you to change your account number, update your contact information, inform your new address, and transfer your home insurance to your new home when you move.
You can read more about how to manage insurance matters on the op.fi service.
Pohjola Claim Help will provide instructions in the event of loss or damage
In case of loss, we want to help you to return to normal life as soon as possible. When loss or damage occurs, go to the Pohjola Claim Help service that provides guidance on a 24/7 basis. Type a description of the damage in the search field and OP Claim Help will give you instructions on how to handle it. Whether you are dealing with water damage at your home, a sudden illness or colliding with your car, OP Claim Help is there to help you – anywhere, anytime.
Our partner network at your service
Pohjola Claim Help also provides contact details for Pohjola Insurance’s partner repair shops and doctors. We recommend that you use the services of our partners in case of loss or damage since this will enable you to attend to repair and claims matters smoothly in one go, without the need to file a separate loss report.
You only pay the deductible applied to your policy (if any) to our partner. After this, our partner will handle any other claims matters directly with us. There is no need for you to automatically send us receipts; we will ask to see them if necessary.
File a loss report online – no queuing is required
If a separate loss report is required, you can file it quickly and easily on the op.fi service or on OP-mobile. Filing a loss report online enables the loss to be processed faster, which means that compensation will be credited to your account more quickly.
You can also easily supplement the loss report at a later date and/or make a further claim relating to the loss or damage. All attachments relating to the loss or damage can also be sent smoothly online.