Vehicle emergency service provides swift assistance on the road – 010 253 0012
If your comprehensive motor vehicle insurance includes emergency road service cover or tow insurance for businesses, Pohjola vehicle emergency service will assist you in the event of loss or damage.
The vehicle emergency service is open 24/7 every day of the year. If you face problems, you can call the service for instructions on what to do. The service also allows you to order car recovery or towing services, a replacement car, or a repair technician to fix the problem on site.
Vehicle emergency service assists in many situations
Did your vehicle suffer a sudden technical fault? Dead battery or empty fuel tank? If your own or your business's car runs off the road, gets a punctured tyre, doesn't start or is otherwise unfit for driving, our vehicle emergency service will help you.
Our vehicle emergency service will assess your situation and order any necessary car recovery services, a tow to a repair shop or a repair technician to fix the problem on site. You will also receive assistance from the vehicle emergency service and compensation based on your emergency road service cover when your vehicle will not start at your home.
In most cases, your unroadworthy car will be towed to the nearest suitable repair shop in accordance with the terms and conditions.
What does emergency road service cover compensate?
When your comprehensive motor vehicle insurance includes emergency road service cover, we will compensate you for expenses caused by the interruption of a journey, such as towing the car to a repair shop, with no deductible.
Instead of towing costs, the emergency road service cover can compensate you for the repair technician's labour costs and travel expenses if the damage or fault is repaired on site. However, the maximum compensation in such a case is equal to the towing expenses.
Our partners will assist you if you need a towing service or replacement car
In the event of a problem, call our vehicle emergency service to receive instructions on what to do. If your vehicle needs a tow, we will order a tow from our partners REDGO or SOS Hinaus. By using the towing services of our partners REDGO or SOS Hinaus, you ensure that the claim will be the most affordable for you.
If necessary, you will also receive a replacement car. The replacement car service is provided by Pohjola Insurance’s partner Europcar or Hertz.
Vehicle emergency service provides security for entrepreneurs
If your business's vehicle needs a tow, you can call the vehicle emergency service if your business has tow insurance. In connection with Maxi and Medium Motor Insurance, tow insurance for businesses is a supplementary insurance policy for your trucks and buses. The insurance covers expenses caused by the interruption of a journey caused by a fault or damage to your vehicle.
The vehicle emergency service will help you if your car breaks down when abroad
Claim Help gives you specific instructions for various kinds of damage cases
Learn more about Claim Help's instructions for motor vehicle damage for private and company vehicles.