Pohjola Travel Emergency Service serves you 24/7 on +358 10 253 0011
The service will help you find a reliable doctor or hospital at your destination and with any payment commitment matters. Always contact our Travel Emergency Service if you or one of your family members falls ill or suffers an accident when travelling abroad.
Call +358 10 253 0011
The Travel Emergency Service serves customers in Finnish, Swedish and English. The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list. Your operator may charge extra for the international call.
When can I call the Travel Emergency Service?
The Travel Emergency Service can help you in a variety of situations. One common reason for people to call the Travel Emergency Service on foreign trips is when someone from a traveling party has stomach pains, nausea, a respiratory infection, a fever, a fracture, a strain, a rash that requires treatment, or a burn. In these and other similar cases of illness or injury requiring a doctor’s visit, we will help you select the most suitable hospital or clinic and get your payment commitments in order.
The Travel Emergency Service can also help friends and family in cases of death during travelling. We offer you help regarding the necessary documents, and help and support in the midst of your great sadness.
If you fall ill or get hurt while travelling in Finland, please contact a Pohjola Health Advisor.
Euro-Center’s broad medical centre network is available to you
If you suffer an accident or fall ill when travelling, the Travel Emergency Service will refer you to the nearest and most suitable medical facility in the Euro-Center medical centre network.
Euro-Center's reliable network serves in several different travel destinations around the world. If your situation is not an emergency, call the Travel Emergency Service first before going to a Euro-Center medical centre to receive a payment commitment for your treatment.
In an emergency, always find the nearest hospital and contact the Travel Emergency Service when you can.
Instructions for various kinds of losses in Pohjola Claim Help
You can check in Pohjola Claim Help even before your trip for the nearest doctor or hospital in your destination recommended by Travel Emergency Service.
Pohjola Claim Help will also give you assistance and instructions for other possible cases of loss during travel, such as the interruption of your journey or luggage theft.
Pohjola Claim Help is available at vahinkoapu.op.fi and in OP-mobile.
The vehicle emergency service will also help you with motor vehicle damage when abroad
If your journey is interrupted because of engine trouble or vehicle damage, please call Pohjola's Vehicle Emergency Service, available in Finnish.
Call +358 10 253 0066
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list. Your operator may charge extra for the international call.
