Would you like to close an unnecessary account?
In most cases, you can close your account by logging into the op.fi service or OP-mobile. On this page, you can find instructions on how to close an unnecessary account in different situations.
In most cases, you can use the op.fi service to close the following account types: Current Account, Money Box, Savings Account, Growth Return Account, Step-up Account, Special Purpose Account, Continuous High-yield Account and ASP Account.
Log in and close your account with OP’s user ID
You can also close some of your accounts on OP-mobile. This applies to the following accounts: Current Account, Savings Account, Growth Return Account, Step-up Account, Special Purpose Account and Continuous High-yield Account. Log into OP-mobile, go to the Accounts and cards view and select the account that you want to close. After that, tap the gear icon to go to Account settings. The Close the account button is at the bottom of the settings view.
You can’t close an account via self-service if, for example, the account is your last one with OP. In such a case, contact our Customer Service by sending us a message via the op.fi service, OP-mobile or chat service. See the customer service section of our website for the full list of contact details.
In most cases, you can close the account you no longer need using another bank’s user ID. First, click on Login on the op.fi service, then click the Log in with another bank’s ID button. If you log into the op.fi service for the first time using another bank’s user ID, you should accept the OP Digital Services Agreement before you proceed.
Log in and close your account with other bank's user ID
You can also contact our Customer Service via chat service because closing an account is possible via that service in most cases. During the chat session, you are asked to identify yourself using another bank’s user ID to complete the account closure. If your account can't be closed via chat, you can also call our Customer Service on 0100 0500 (local/mobile network rate).
If you would like to close an unnecessary account and you don’t have a user ID with any bank, please call our Customer Service. Our Customer Service will advise you on how to close the account.
Do you and the other account holders have OP's user IDs?
If you and the other account holders each have an OP user ID, you can close a joint account by sending us a message via the op.fi service, OP-mobile or chat service.
Each account holder must send us a message, with the following information:
- The number of the account to be closed.
- The details of another account, to which any funds on the account being closed can be transferred.
- If you have a card or an OP user ID for the account being closed, in your message state that you want the service to be closed or transferred to another account. Provide the last four digits on the card, and the account number to which you want to transfer the card or OP’s user ID.
Do you and the other account holders have user IDs issued by another bank?
In most cases, you can close a joint account by logging into the op.fi service using a user ID issued by another bank or by contacting us via the chat service. Please note that each account holder must separately request that the account be closed by using their personal user ID. The account can be closed after all account holders have identified themselves using either an OP user ID or a user ID issued by another bank and have requested that the account be closed.
What if you or the other account holders do not have a user ID with any bank?
If you or the other account holders do not have a user ID with any bank, you can call our Customer Service. If your account can't be closed by phone, our Customer Service will advise you on how to close it.