Persons who live in the same household and are owner-customers of the same OP cooperative bank can establish a family unit. The bonuses earned together will be used to offset banking service charges and insurance premiums of all members of the family unit.
Owner and members of the family unit
One person will be named as the family unit owner, in whose OP bonus account all OP bonuses are recorded. Other persons are members of the family unit.
The family unit owner can view on OP-mobile and the op.fi service how much bonuses the family unit members have earned and what they have been used for. The family unit owner can give a family member permission to see the bonus details. For now, this is only possible in family units with two members aged at least 18.
Establishing a family unit or adding a member to the family unit
Establishing a family unit requires a written consent of all persons that will be included in it. If you want to establish a family unit or add a member to an existing family unit, call OP Customer Service or message us on OP's digital services.
When two persons of age want to establish a family unit, they should decide in advance which one is the family unit owner and which one is the member. A minor can be a family unit member but not a family unit owner.
OP bonuses are used to offset the charges of family unit owner and member
The bonuses earned by a family unit are used to offset banking service charges and insurance premiums of all members of the family unit. Bonuses are first used to pay the service charges of the bonus account holder and then those of the other members of the family unit. Bonuses are also used for insurance premiums if the policyholder and payer is the one and the same person.
Under age member of the family unit
An underage child may also be included in the family unit. OP bonuses earned by the child will be paid to the OP bonus account of the family unit owner. Both guardians’ consent is required to include a child in the family unit.
18-year-olds excluded from the family unit
When a member of the family unit comes of age, they will be automatically excluded from the family unit. If, however, the person wants to stay within the family unit, they must visit a bank branch and give written consent to it.
Because the person turning 18 is an owner-customer, a bonus account will be automatically opened for them when they are excluded from their parent’s family unit.
Dissolving a family unit
If a family unit is dissolved or any of its members leaves it, all of the earned OP bonuses will remain with the owner of the family unit. Pooled OP bonuses will not be distributed between members of the family unit.
Please note that the dissolution of a family unit is not automatic. For example, in the event of a divorce, the family unit owner or member must request the dissolution of the family unit or their removal from it by contacting our Customer Service.
Alternatively, the customer themself can dissolve the family unit in OP-mobile. The family unit owner can remove a member, or a member aged 18 or over can also remove themself from the family unit. However, the family unit owner cannot remove themself.
When a member exits the family unit, a separate bonus account is automatically activated for them. The OP bonuses they accumulate from their use of services will be paid to that account in future.
Follow the path below to access the Family unit view in OP-mobile:
- Log in to OP-mobile
- Select Customer info in the right-hand corner
- Select Owner-customer or Owner Plus customer and OP bonuses
- Select Family unit in the right-hand corner