Product Protection Insurance
Free insurance for OP cooperative bank owner-customers for products purchased with an OP credit cardFree insurance for your purchases
The insurance is valid automatically when paying with an OP credit card using either the credit or debit function.
Protection against theft, mishaps and damaged products
Your card purchases are insured against damage and theft for 180 or 365 days.
The insurance also covers purchases made abroad or online
Product Protection Insurance insures your card purchases everywhere, whether in Finland, abroad or online.
Product Protection Insurance insures owner-customers’ card purchases
Every now and then accidents happen. You drop your phone or spill coffee on your laptop. Luckily, there's Product Protection. It insures purchases made with OP's credit or debit card for six months or a year, depending on your card.
Product Protection is a cost-free insurance for OP's owner-customers that is automatically included with OP Classic, OP Gold, OP Platinum, or OP Duo cards.
The insurance is valid in all card purchases
The Product Protection insurance is valid whenever you pay for your purchases using OP's credit card with credit or debit features. There's no need for a separate insurance for your new phone, for example.
Product Protection also covers purchases made abroad and in online stores.
The deductible for Product Protection is 75 euros, which is lower than the traditional home insurance deductible. A single purchase can be reimbursed up to 2,000 euros.
The insurance is also valid for supplementary cards when the primary cardholder is an owner-customer.
The insurance cannot be purchased separately.
Product Protection is valid for 180 or 365 days depending on the card
- OP Classic card offers Product Protection for 180 days.
- OP Gold, OP Platinum, and OP Duo cards offer Product Protection for 365 days.
Report an incident if damage occurs
If the product is faulty, contact the seller. If the product breaks for other reasons, seek compensation through the Product Protection insurance.
You can report the incident via OP-mobile or op.fi. Alternatively, you can call our claims service.
Read more about how to report an incident
Keep your credit card aligned with your life situation – raise your credit limit for free
Easily increase your credit limit for free on op.fi or OP-mobiili app. You can also change the monthly installment and due date for free on op.fi.
Increase your credit limit or change the monthly installment and due date on op.fi
Insurance benefit for owner-customers
By becoming an owner-customer, you receive not only Product Protection but also affordable daily banking services and accrue valuable OP bonuses that can be used to pay for banking and insurance fees. You can also buy, sell, and exchange many of our funds without fees.
Which credit cards include Product Protection Insurance?
The insurance is included in both principal and joint cards if the principal cardholder is an OP cooperative bank owner-customer.
Does Product Protection Insurance include a deductible?
When is the insurance valid and what does it cover?
It covers products purchased for personal use, including home electronics such as a TV, computer, camera, mobile phone, appliances and hobby equipment.
- foodstuff and other perishables
- jewellery, gemstones and clothes
- live animals or plants
- motor vehicles, their parts, equipment and accessories
- cash, foreign currency, traveller's cheques, travel tickets and securities.
The insurance does not cover loss or damage:
- in which the exact time, circumstances and place cannot be determined
- caused by the object disappearing or being left behind
- caused to an object by breakage resulting from a defect in it or its incorrect use
- caused by wear and tear, scratching, chafing, corrosion or other comparable gradual phenomenon
- which are indemnified under a specific law, guarantee or other agreement
- caused to sports equipment during use for its intended purpose, except where the damage is caused by the negligence of a third party
- caused by a pet through chewing, tearing or scratching, or loss or damage caused by a pet's secretions
- caused to IT equipment, when the loss or damage is due to malfunction, faultiness or non-performance of data or software.
The cards are granted by OP Retail Customers Plc. Product Protection Insurance is issued by Pohjola Insurance Ltd.