Notifications on OP’s mobile apps
Frequently asked questions
Card notifications – My card has been replaced. Why don’t I get card payment notifications anymore?
Failed card payment – I received a notification of a failed card payment but can’t find any details about it on OP-mobile. Where can I check the payment details?
Failed card payment – I received a notification of a failed card payment. How can I check that my account wasn’t debited?
E-invoice – How can I enable e-invoice notifications on OP-mobile?
Enabling notifications – How can I turn on notifications on OP-mobile?
Further details on notification – where can I find further information?
Notifications – What notifications do I get from OP-mobile and can I choose them?
Notification of a cancelled card purchase – I tapped a notification I received a few days ago and saw the details of a payment that has already been cancelled. Why do I still see the payment details?
Notification of overdrawn account – why did I receive this message?
Notifications of overdrawn account — how can I receive them?
Card notifications – Why do I get some notifications with a delay?
Card transaction notifications – Why don’t I get notifications of all my card transactions?
Managing notifications – Can I receive notifications about my own payments only?
Managing notifications – How can I make sure that notifications don't wake me up?
Other mobile payment services – Why am I receiving notifications about Apple Pay, Google Pay, Samsung Pay and Garmin Pay from OP-mobile?
Refunded card payment – I received a notification of a refunded card payment. What does it mean?
Cancelled card payment – I received a notification of a cancelled card payment. What does it mean?
E-invoice – Who gets the notification of an incoming e-invoice?
Card notifications – My card has been replaced. Why don’t I get card payment notifications anymore?
Failed card payment – I received a notification of a failed card payment but can’t find any details about it on OP-mobile. Where can I check the payment details?
OP-mobile’s notifications tell you the following details about a failed payment: reason for the payment failure, payee and amount. From the notification, you can access more detailed information on OP-mobile, including the exact time and any instructions. If, for some reason, you delete the notification or the notification doesn’t open and you can no longer see the detailed information of the failed card payment, please contact OP Customer Service.
Failed card payment – I received a notification of a failed card payment. How can I check that my account wasn’t debited?
E-invoice – How can I enable e-invoice notifications on OP-mobile?
Enabling notifications – How can I turn on notifications on OP-mobile?
Further details on notification – where can I find further information?
Notifications – What notifications do I get from OP-mobile and can I choose them?
When you enable notifications, you will get important notifications of the OP-mobile features you use and of transactions that require your attention. Then you will always get a notification of To manage other notifications of account transactions and card preauthorisations, go to Notifications → Notifications of transactions.
Notification of a cancelled card purchase – I tapped a notification I received a few days ago and saw the details of a payment that has already been cancelled. Why do I still see the payment details?
Notification of overdrawn account – why did I receive this message?
Notification of an overdrawn account may be due to a card payment without preauthorisation, or a service charge, which has led to a negative balance on your account. If this happens, you will receive a push notification through OP-mobile or online message. If your account still has a negative balance a day after the first notification arrived, we will send you another push notification on the same matter on the following day. We will notify you of the overdrawn account so that you can avoid extra charges, if possible.
Notifications of overdrawn account — how can I receive them?
Card notifications – Why do I get some notifications with a delay?
Card transaction notifications – Why don’t I get notifications of all my card transactions?
Managing notifications – Can I receive notifications about my own payments only?
You can enable notifications for all accounts whose details you can view on OP's mobile apps. You can also enable notifications about your own cards only, or for all cards associated with an account.
Managing notifications – How can I make sure that notifications don't wake me up?
Other mobile payment services – Why am I receiving notifications about Apple Pay, Google Pay, Samsung Pay and Garmin Pay from OP-mobile?
If you have given consent to direct electronic marketing in My profile, you may receive OP-mobile notifications about Apple Pay, Google Pay, Samsung Pay or Garmin Pay. You can check and change the consent to direct electronic marketing on the Consents page in My profile if necessary.
Refunded card payment – I received a notification of a refunded card payment. What does it mean?
Cancelled card payment – I received a notification of a cancelled card payment. What does it mean?
A cancelled card payment means that a preauthorisation of your card payment was cancelled. The payment in question will not be debited from your account. A payment can be cancelled if, for example, you return a product the same day you bought it or if an erroneously debited payment is refunded to you in full.