OP and Pohjola Insurance contact details for personal customers

Orders accepted over the phone are subject to a charge based on our list of service charges and fees. Please note that Mondays and the turn of the month are busy times in our telephone service. If you can call us on other days, we’ll be able to serve you faster.

Banking services for private customers

When you call us, please have your OP usernumber and Mobile Key or key code list ready at hand for identification.

0100 0500

Mon–Fri 8–16
Cards Mon–Fri 8–19

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Deactivate your lost or stolen card

OP Deactivation Service 24/7
+358 (0)100 0555

Card Security Service 24/7
+358 (0)100 0530

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Deactivate your lost user identifiers

OP Customer Service Mon–Fri 8–16
+358 (0)100 0500

Outside the customer service hours, OP Deactivation Service
+358 (0)100 0555

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Card customer service contact details

Car and consumer financing

Agreements’ outstanding balance, authorisations to take motor vehicles abroad, changes in due dates and repayment holidays:

Go to OP's online financing service

OP Car Finance: hire purchase, billing and payment programme changes
010 252 5843

OP Car Finance: registration
010 252 5843

Consumer finance from OP’s partners: OP Overdraft Facility and OP One-off Loan
010 252 5811

Mon–Fri 9–16.30
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Helpline for those who need special support

Guidance on daily payment issues for those who are not users of OP eServices or have no payment card
010 252 9627

Mon–Fri 9–16. The service is available only in Finnish.
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Pohjola Insurance customer service

For matters related to insurance claims, you can consult 24/7 Pohjola Claim Help

0303 0303

Insurance services Mon–Fri 9–16
Claims services Mon–Fri 9–16

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

OP Life Assurance Company customer service

+358 (0)10 253 6100

Mon–Fri 8–16
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Did you have an accident? Read how to file a claim

Thinking about comparing insurance policies?

Ask us for a free insurance quote. We will make you a personal offer.

Travel emergency service 24/7

Serious injuries and illnesses occurring while abroad
+358 (0)10 253 0011

Interrupted journey due to vehicle malfunction or damage
+358 (0)303 0303

Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Support for those buying insurance online

010 253 6139

Mon–Fri 8–17. The service is available only in Finnish.
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.

Call rates and recording

Call rates

Queuing is also subject to charges.

Number beginning with 0100

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Statutory insurance service number beginning with 0100

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Number beginning with 0303

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Number beginning with 0304

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Numbers of services and specialists beginning with 010

The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.

Service number beginning with 0800

Free of charge when calling from landlines and mobile phones in Finland.

When calling from abroad

If you call OP Customer Service from outside Finland, your telecom operator may charge extra. Consult your operator to find out the international call rates.

Recording of telephone conversations

We also collect your personal data when you contact us by phone or when we call you. All calls to and from OP may be recorded. We may use call recordings to verify customer transactions, assure the quality of customer service and develop our services and for training purposes.

Read more on the processing of personal data

Using our automated phone menu

When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).