This accessibility statement concerns the "Cards" and the ”My cards” sections. The services are part of op.fi, which is the website for OP Financial Group companies.
The accessibility of the sections has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of section accessibility.
The following systems have been used in the self-assessments:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was prepared on 1 December 2020 and was last updated on 18 July 2024.
Accessibility of digital service
Card applications and webpages related to cards partly meet digital accessibility requirements. The accessibility status of the identification performed upon card payment confirmation is indicated in the identification statement. The accessibility statement for the card transactions complaints service is found on the website of the service provider. Non-compliance with requirements and the applicable exemptions are listed below.
Inaccessible content
My cards
There are accessibility issues in the different applications of the My cards section, including in the dropdown menus, labels, contrasts and page headings. The website applications do not yet fully support the use of assistive technology such as screen readers, in addition to which there are problems in keyboard navigation. Key issues in the applications are listed below.
- 1.1.1. Non-text Content
- 1.3.1 Info and Relationships
- 1.3.2 Meaningful Sequence
- 1.3.3 Sensory Characteristics
- 1.4.3 Contrast (Minimum)
- 2.1.1 Keyboard
- 2.4.2 Page titles
- 2.4.3 Focus Order
- 2.4.6 Headings and Labels
- 2.4.7 Focus Visible
- 3.2.2 Input
- 3.2.4 Consistent Identification
- 4.1.2 Name, Role, Value
- 4.1.3 Status Messages
Card application
When starting to apply for a new card, the selected card does not stand out programmatically. The screen reader does not read error messages on the application. The page buttons on the card application site have issues related to keyboard use and colour contrasts. The line describing the progress of the application does not work logically with the screen reader, whose operation is also hampered by any blank rows on the page. The section asking about the number of children uses buttons shown as +/- symbols, which causes issues when using assistive technologies. There are issues in the HTML code that hamper the use of assistive technologies. The user is required to identify themselves when applying for a card. The accessibility of the identification service is described in a separate statement.
- 1.1.1 Non-text Content
- 1.3.1 Info and Relationships
- 1.3.2 Meaningful Sequence
- 1.3.3 Sensory Characteristics
- 1.4.1 Use of Colour
- 1.4.4 Resize Text
- 2.1.1 Keyboard
- 2.4.6 Headings and Labels
- 4.1.1 Parsing
- 4.1.2 Name, Role, Value
All cards and Compare cards
On the All cards and Compare cards pages, the text of every card type button is 'Read more and apply for a card', and the screen reader does not receive information about which card is referred to. The Most popular element used on the All cards page has not been grouped programmatically, in which case it may be unclear for the user whether the identifier refers to the previous or next card. In the individual text content, the content changes when using the page's mobile version.
- 1.1.1 Non-text Content
- 1.3.1 Info and Relationships
- 1.3.2 Meaningful Sequence
- 1.4.3 Contrast (Minimum)
- 2.1.1 Keyboard
- 2.4.7 Focus Visible
Card guide
There are accessibility issues in the Card guide, including in contrasts and text spacing. Key issues in the applications are listed below.
- 1.4.12 Text spacing
- 1.4.3 Contrast (minimum)
PDF documents (documents)
The attachments in the service, such as terms and conditions (PDF), product descriptions (PDF), forms, certificates of insurance (PDF) and other files will be redesigned to meet accessibility requirements. There are issues in the documents, due to the large number of documents and forms.