The service is part of op.fi, which is the website for OP Financial Group companies. The accessibility of the Electronic Signature service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.
The following methods were used in the self-assessment:
- Test results from the Axe test automation library have been analysed
- Accessibility has been tested using the Chrome web browser and NVDA screen reader software
The requirements on accessibility are listed in the Act on the Provision of Digital Services.
Identification is also an integral part of the Electronic Signature process. Accessibility of the identification service is described in a separate accessibility statement. The accessibility statement for identification services is available here.
This accessibility statement was created on 16 November 2020 and last updated on 9 February 2024.
Accessibility of the digital service
OP’s Electronic Signature service is partially accessible.
A professional assessment of the service’s accessibility on 11 November 2020 found shortcomings in sixteen of the Level AA criteria of the WCAG 2.1 standard, with 69% of the observations categorised as very high or critical in severity.
In the event that accessibility barriers prevent the use of an electronic signature, the document can be printed and signed at a bank branch.
Inaccessible content in the service
This section lists observations made in the accessibility assessment categorised as very high or critical in severity.
Electronic signature
Contrasts: Issues were found in the contrast ratios between text and background and in the contrast ratios between user interface components and graphic elements. (WCAG 1.4.3, WCAG 1.4.11)
Buttons: The buttons on the pages do not have sufficiently distinguishable text. (WGAC 4.1.2)
Language of page: The language of the page has not been programmatically determined, causing the screen reader to mispronounce text using the wrong grammar. (WCAG 3.1.1)
Links: The links do not have distinguishable text. (WGAC 4.1.2, WGAC 2.4.4)
Use of attributes: The page elements use a forbidden ARIA attribute (aria-modal=”true”). (WGAC 4.1.2)
Text alternatives: Text alternatives are missing from icons. (WCAG 1.1.1)
Navigation: Elements hidden with Aria attributes may be accessed using the Tab key. (WCAG 4.1.2, WCAG 1.3.1)
Navigation: It is not possible to skip the navigation and go directly to the page content. (WCAG 2.4.1)
Feedback: The feedback for the documents selected to be signed and confirmation key code to be entered is given in such a way that the speech produced by a screen reader is difficult to understand. (WCAG 4.1.3)
Accessibility feedback
Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.
Feedback and processing of personal data
If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the assistive software or assistive devices they are using.
We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in the customer data files of OP Financial Group financial institutions.
Regulator
If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you provide your contact information in the feedback form, we are required by law to respond to you within 14 days.
If you are dissatisfied with our reply, or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland.
Contact information of the regulator
Regional State Administrative Agency for Southern Finland
Accessibility Control Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000