Accessibility statement for the Service reporting and Agreement management service

This is an accessibility statement for the Service reporting and Agreement management services for a specific group of corporate customers at op.fi. These services are part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the services has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures) and the VoiceOver screen reader app.

Provisions on accessibility requirements are specified in the Act on the Provision of Digital Services.

This accessibility statement was created on 30 November 2020 and is last updated on 14 December 2023. 

Accessibility status of the digital service

The Service reporting and Agreement management service do not conform to requirements. Please see below for a list of non-conformities and exceptions applicable to the requirements.

Inaccessible content in the service

Accessibility issues include that nearly all form fields lack labels, making it impossible for screen reader users to know which field is currently in focus. Screen reader users cannot receive error messages without moving focus, and field-specific error messages are not programmatically linked to the fields. Screen reader users cannot receive feedback on performed functions. Keyboard focus is not visible in all elements, making it impossible for keyboard users to know which element is currently in focus. Tabulator order differs from the order of links on the page in some situations, and calendar elements are not included in the tabulator order. Pages have been organised using tables, resulting in unnecessary reading for screen readers. The tables also lack reflow. Page headings remain unchanged at various stages of the process. As a result, screen reader users do not receive clear feedback on what is happening. There are issues in the contrast between the application’s text and the background. 

These issues are listed in more detail below.

WCAG 1.1.1 Non-text Content

WCAG 1.3.1 Info and Relationships

WCAG 1.3.2 Meaningful Sequence

WCAG 1.3.3 Sensory Characteristics

WCAG 1.4.3 Contrast (minimum)

WCAG 1.4.10 Reflow

WCAG 1.4.11 Non-text Contrast

WCAG 2.4.2 Page Titles

WCAG 2.4.3 Focus Order

WCAG 2.4.6 Headings and Labels

WCAG 2.4.7 Focus Visible

WCAG 3.3.1 Error Identification

WCAG 3.3.2 Labels or Instructions

WCAG 4.1.1 Parsing

WCAG 4.1.2 Name, Role, Value

WCAG 4.1.3 Status Messages

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000