Accessibility statements for the plussamaksuaika.fi service

This is an accessibility statement for the plussamaksuaika.fi service, one of the customer service channels for the K-Plussa Maksuaika card. The site is also accessible via OP Financial Group’s website at op.fi.

Accessibility for the services has been evaluated by experts working for OP. Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 10 February 2021 and last updated on 14 November 2023.

Accessibility status

Plussamaksuaika.fi service meets the requirements. Please see below for a list of non-conformities and exceptions applicable to the requirements. The services mainly meet accessibility requirements, and customers are able to use the services.

Non-accessible content in the digital service (based on WCAG criteria)

The service meets the requirements, but some of the documents in the service may not be fully accessible.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000