Accessibility Statement for the Small Business Insurance Service

This accessibility statement concerns the accessibility of the Small Business Insurance service. The service is part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the Small Business Insurance service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems were used in the assessments:

  • The assessment was mainly performed on a computer running Windows and on the Chrome browser. 
  • The screen reader test was performed with the NVDA screen reader program. Certain details were checked with other tools.

The following systems were used in the self-assessments:

  • Accessibility on desktop computers was tested using the Firefox web browser and Orca screen reader software.
  • Accessibility on mobile devices has not been tested

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.
This accessibility statement was created on 8 September 2023 and was last updated on 9 December 2024.

Accessibility of digital service

The Small Business Insurance Service mostly meets accessibility requirements. All observations made in the technical expert assessment that fall within the scope of the Small Business Insurance Service have been corrected. Non-compliance with requirements and the applicable exemptions are listed below.

Inaccessible content

Accessibility issues in the service include that dropdown lists do not fully meet accessibility requirements, and the site is not fully compatible with the seamless use of all assistive technology, such as screen readers. The matter can be handled in the phone channel as an alternative option. Accessibility issues are listed in mode detail in the next section.

Observed accessibility issues that fall within the scope of the Small Business Insurance Service were corrected during the first half of 2024.

Accessibility issues that would be a disproportionate burden to fix 

The service has accessibility issues that relate to a service provided by a third party. The observed issues concern components offered by OP Design Systems and will be corrected in the service as soon as updates are available. These deficiencies are listed in more detail below.

1.3.1 Info and Relationships (A)

  • Dropdown lists (WCAG 2.5.3, 1.3.2, 1.1.1)

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000