Accessibility of the OP Online Payment service

This statement concerns the accessibility of the OP Online Payment service.

The user is redirected directly from the online store or payment service provider's service to the identity verification at valtuutus.op.fi and then to the payment flow at verkkomaksu.op.fi. OP Online Payment is provided by OP cooperative banks and OP Corporate Bank. The provisions on accessibility are included in the Act on the Provision of Digital Services.

This accessibility statement was created on 17 September 2020 and last updated on 31 May 2024.

Accessibility of the digital service

OP Online Payment meets all accessibility requirements.

The accessibility of the identification phase in OP Online Payment is described in a accessibility statement for OP identity verification services.

Website accessibility has been assessed by means of self-assessment and by accessibility experts working for OP on a project basis.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, Finnish Transport and Communications Agency Traficom. 

Contact information of the regulator

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000