Accessibility Statement for corporate cards

This statement concerns the accessibility of Cards linked to accounts and Ordering a payment card (OP Business Debit) at op.fi. The services are part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the services has been self-assessed. The following systems were used in the self-assessments:

  • Accessibility on desktop computers was tested using the Chrome web browser and VoiceOver screen reader software.

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 5 December 2024 and was last updated on 5 December 2024.

Accessibility of digital service

The service for cards linked to accounts does not meet accessibility requirements. The service for ordering a payment card partly meets accessibility requirements. Non-compliance with requirements and the applicable exemptions are listed below.

Inaccessible content

Cards linked to accounts

There are accessibility issues in the table, colour contrasts and language of page, among other areas. There are issues in keyboard navigation, and the page does not support the use of assistive technology such as screen readers. The accessibility issues are listed in more detail below.

1.3.1 Info and Relationships

1.4.3 Contrast (minimum)

2.1.1 Keyboard

2.4.2 Page titles

3.1.1 Page language

4.1.3 Status Messages

Ordering a payment card (OP Business Debit)

There are accessibility issues in text alternatives, lists and colour contrasts, among other areas. There are issues in keyboard navigation: for example, keyboard focus does not remain inside the modal window that opens from the "Get the card" button. The page does not fully support the use of assisting technology such as screen readers. The accessibility issues are listed in more detail below.

1.1.1 Non-text Content

1.3.1 Info and Relationships

1.4.3 Contrast (minimum)

2.4.3 Focus Order

The accessibility of the accordion menus at the bottom of the page is described in the Accessibility Statement for the general parts and functionalities of the op.fi service.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, Finnish Transport and Communications Agency Traficom. 

Contact information of the regulator

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000