Use of cookies and online identifiers
Frequently asked questions
Why am I constantly asked about cookies? Is my choice not remembered?
I use the op.fi service as both a private and corporate customer. Can I make role-specific cookie choices?
How long will my cookie settings remain valid?
Where are cookies settings saved?
Where are the data collected using cookies and web analytics saved?
Who gets access to the data collected about me?
Why am I shown targeted content even though I have not allowed targeting cookies?
Why do we ask for our customers’ consent to using cookies?
How can I edit my cookie settings?
Are cookie choices user-specific?
Where can I view the data collected about me?
Why am I constantly asked about cookies? Is my choice not remembered?
Your browser saves your cookie settings when you visit OP Financial Group’s public websites. Necessary cookies are valid for six months, and other types of cookies for 12 months. You may be asked again about cookies before this if
- you delete cookies when clearing your browser’s history
- you use a different browser
- you use the browser in private (incognito) mode, in which case your browser will not store cookies.
I use the op.fi service as both a private and corporate customer. Can I make role-specific cookie choices?
On public websites, cookie consents are tied to the browser. When you log into the op.fi service, consents are always tied to a natural person, not to the company. As a result, it is impossible to make company- or role-specific cookie choices.
How long will my cookie settings remain valid?
If you’ve only allowed necessary cookies, we will ask for your consent again after six months. Your other cookie settings will remain valid for 12 months.
If you clear cookies from the browser, we will ask for your consent again the next time you visit our website.
If you use different browsers, each may have their own cookie settings and, as a result, different periods of validity.
Where are cookies settings saved?
When visiting OP Financial Group’s public websites, your cookie settings are saved in your browser.
When you’re logged in, your cookie settings are saved in your customer information. If you log into the op.fi service during the same session and within 15 minutes, the cookie choices you made on the public website will also be saved in your customer information.
Your cookie settings are used for the op.fi service and all its subsites as well as on OP-mobile and OP Business mobile. If necessary, we will ask for your consent to cookies when you visit these sites.
OP Financial Group’s websites that aren't subsites of op.fi have their own cookie settings. Your consent to the use of cookies and web analytics is requested separately on these sites.
Where are the data collected using cookies and web analytics saved?
OP Financial Group sends the data collected directly from browsers to our partner Adobe where it is stored. A cookie consent and user identification data are stored on the user’s device. Mandatory Adobe cookies are needed for the operation of development cookies, targeting cookies and marketing cookies. Then, we can provide the services required by the user regardless of whether or not the development cookies are activated.
Who gets access to the data collected about me?
The data collected using cookies and different tools are owned by OP Financial Group’s data controllers. As a rule, our partners act as processors of personal data on behalf of OP. However, some of our partners are also controllers of technical data collected using cookies and process the data in order to develop their services.
We can disclose data to third parties with consent obtained through cookies used for marketing, development of services and targeting.
Third parties are responsible for the use of such data as joint controllers with OP or as independent controllers in accordance with their own privacy policies.
As a responsible service provider, we are committed to protecting your privacy in compliance with data protection legislation.
Why am I shown targeted content even though I have not allowed targeting cookies?
We can target communications to you that are important to the provision of the service and information about your customer relationship at op.fi and on OP-mobile, even though you have not accepted targeting cookies. This is to ensure that you will always have all necessary information about your services.
There are common cookie settings at op.fi and on mobile apps that have entered into force from the OP-mobile version 31.0 and the OP Business mobile version 15.0.
If you have visited our website, you might see targeted advertising in our partners’ channels for 60 days, even though you have denied targeting cookies.
Digital marketing partners
Please note that you can see OP’s targeted ads in our partners’ channels also based on your customer information. The cookie consents collected by OP in its own channels do not affect these kinds of targeted contents. If you do not want to receive OP’s target group-based marketing in our partners’ channels, you can contact our Customer Service. In this case, targeted contents will stop appearing within 30 days at the latest.
Why do we ask for our customers’ consent to using cookies?
As a responsible service provider, we want to be transparent with our customers about the use of cookies and online identifiers on OP Financial Group’s services.
By requesting consent to the use of cookies we increase our customers’ possibilities to influence what data we can collect about them and for what purposes we can use this data. For example, we do not use data collected about a customer for targeting and marketing purposes without the customer’s consent.
OP Financial Group’s cookie practices and requests for consent to the use of cookies comply with the relevant legislation and the guidelines and resolutions issued by the authorities. In particular, we observe the following:
How can I edit my cookie settings?
You can edit your cookie setting at op.fi/use-of-cookies. When logged in, a private customer’s cookie settings can also be found in Oma profiili (My profile). When logged in, a corporate customer’s cookie settings can be edited at op.fi/web/corp/auth/use-of-cookies.
OP’s other sites have their own cookie consent pages.
Are cookie choices user-specific?
On public websites, cookie choices are browser-specific. If several persons use the same device and browser, the cookie choices made by a single user will also apply to other users unless the cookies are cleared from the browser after use.
The consent of a user logged into the online service is user-specific. If you consent to cookies in your browser on a public website and then log in to the op.fi service during the same session and within 15 minutes, your cookie settings for the public website will also be saved in your customer information.
Where can I view the data collected about me?
In My profile at op.fi, you can view and manage your personal data, consents you have given and other information related to your customer relationship and to your personal data processed by OP Financial Group's financial business, or banks, non-life insurance and wealth management.
In My profile, you can change your contact details yourself. You can also request data stored about you for yourself and save data in both PDF and XML format on your own computer or another device with just one click.
In My profile, you can submit a separate personal data request if you need additional information.
As a rule, exercising the rights is free of charge for you. You can also exercise your rights by visiting our branch.