OP Account SMS
Frequently asked questions
Receipt – Is an SMS accepted as a purchase receipt?
Loved one’s banking affairs – I manage banking affairs for a loved one. Can I enable OP Account SMS for their account?
Obligatoriness of a payment card – Must a payment card be linked to an account in order to start using OP Account SMS?
Monthly charge and OP bonuses – Can I use OP bonuses to pay the monthly charge for OP Account SMS?
Loved one with a memory disorder – Is OP Account SMS suitable for a loved one with a memory disorder?
Unusual card transaction – I received an SMS about a card transaction I do not recognise. What should I do?
Unusual account transaction – I received an SMS about an account transaction I do not recognise. What should I do?
Bank secrecy – How is bank secrecy ensured in the sending of the SMSes? Can the employees of telecommunications operators see the payment transaction/account balance stated in an SMS?
Loss of phone – If I lose my phone, what should I do? Can the finder of the phone see my account transactions (and account balance) in the SMSes?
Replacing a phone – What happens to the OP Account SMS service when I replace my phone?
Phone turned off – Why did I not receive SMSes about my account and card transactions when I turned my phone on again?
Changing a phone number – I changed my phone number and stopped receiving SMSes about my account transactions. What should I do?
Balance information missing – Why is balance information not included in the SMS even though I have agreed on it with the bank?
Service activation – How can I start using OP Account SMS?
Did not receive an SMS – I just made a card payment but did not receive an SMS. What went wrong?
Arriving time of SMSes – I receive SMSes about my payment transactions during 8.00–22.00. Can this be changed?
Replying to an SMS – Can I reply to an SMS I have received or call the sender’s number to, say, ask about a suspicious transaction?
SMS charge – Will the receiving of the SMSes cost me something?
SMS content – Can an outsider see my account balance? What is shown on the phone’s locked screen when an SMS arrives?
Bank statement – Will I still receive a bank statement by post to home if I use the OP Account SMS service?
Another user’s transactions – I have given access rights (and a card) to my current account to my relative. Do I get SMS notifications also of the payment/card transactions made by the relative?
Safety – Is it safe to use OP Account SMS?
Trip abroad – Will I receive SMSes about my account transactions also abroad? Will the SMSes cost me something if I am using a foreign operator’s network?
Wrong amount – I received an SMS about a payment transaction and noticed that the amount is wrong. What should I do?
Receipt – Is an SMS accepted as a purchase receipt?
Loved one’s banking affairs – I manage banking affairs for a loved one. Can I enable OP Account SMS for their account?
Obligatoriness of a payment card – Must a payment card be linked to an account in order to start using OP Account SMS?
Monthly charge and OP bonuses – Can I use OP bonuses to pay the monthly charge for OP Account SMS?
Yes, banking service charges are automatically paid from OP bonuses accumulated by an OP cooperative bank owner-customer. In 2025, there will be no monthly or extra charge for OP Account SMS if you activate the service in the same OP cooperative bank whose owner-customer you are.
Loved one with a memory disorder – Is OP Account SMS suitable for a loved one with a memory disorder?
The service is suitable for those who are still capable of managing their daily affairs quite independently. It is good to consider whether your loved one would benefit from the SMSes about account transactions or would they confuse matters. If your loved one is no longer capable of managing their own daily banking affairs, it may be necessary to consider appointing a legal guardian or representation based on a continuing power of attorney. A continuing power of attorney can be provided well in advance, before the ability to function deteriorates. It may most often be the best and easiest solution for everyone involved.
Unusual card transaction – I received an SMS about a card transaction I do not recognise. What should I do?
Unusual account transaction – I received an SMS about an account transaction I do not recognise. What should I do?
Bank secrecy – How is bank secrecy ensured in the sending of the SMSes? Can the employees of telecommunications operators see the payment transaction/account balance stated in an SMS?
Loss of phone – If I lose my phone, what should I do? Can the finder of the phone see my account transactions (and account balance) in the SMSes?
Contact our customer service and quit the OP Account SMS service. We recommend that you always use the phone’s lock code (PIN code) which prevents outsiders from accessing the SMSes.
Replacing a phone – What happens to the OP Account SMS service when I replace my phone?
The service is tied to a phone number so replacing the device will not affect the service. If your phone number remains the same, you will receive the SMSes also on your new device. If you are also changing your phone number, contact your bank immediately. Before giving away your phone (for example, to a mobile phone vendor if you are exchanging your phone), make sure that you have removed all your data and SMSes from the phone.
Phone turned off – Why did I not receive SMSes about my account and card transactions when I turned my phone on again?
Changing a phone number – I changed my phone number and stopped receiving SMSes about my account transactions. What should I do?
Balance information missing – Why is balance information not included in the SMS even though I have agreed on it with the bank?
Service activation – How can I start using OP Account SMS?
To use OP Account SMS, you will need to sign a service agreement. To do so, call our customer service or visit an OP cooperative bank branch.
Did not receive an SMS – I just made a card payment but did not receive an SMS. What went wrong?
Arriving time of SMSes – I receive SMSes about my payment transactions during 8.00–22.00. Can this be changed?
Replying to an SMS – Can I reply to an SMS I have received or call the sender’s number to, say, ask about a suspicious transaction?
SMS charge – Will the receiving of the SMSes cost me something?
SMS content – Can an outsider see my account balance? What is shown on the phone’s locked screen when an SMS arrives?
Bank statement – Will I still receive a bank statement by post to home if I use the OP Account SMS service?
You will continue to receive one bank statement per each current account per month free of charge if you are not using our digital services. OP Account SMS complements the information you receive on a bank statement. It helps you follow account transactions between bank statements: you are no longer dependent on bank statements or visiting a bank to see the payments made from your account or the real-time balance.
Another user’s transactions – I have given access rights (and a card) to my current account to my relative. Do I get SMS notifications also of the payment/card transactions made by the relative?
Safety – Is it safe to use OP Account SMS?
OP Account SMS is a safe service. You can only subscribe to SMSes about transactions concerning your own account and to your own mobile phone. The recipient of SMSes cannot be identified based on the message content. You should always protect your mobile phone and set an access code (PIN code) that makes it more difficult to use the phone if it is stolen.
Trip abroad – Will I receive SMSes about my account transactions also abroad? Will the SMSes cost me something if I am using a foreign operator’s network?
Wrong amount – I received an SMS about a payment transaction and noticed that the amount is wrong. What should I do?