Private trader, need help with using our banking services for companies?
Read how to view bank statements, transfer money from your corporate to your personal account, or order e-invoices. See our tips >
You can message us to ask about banking and insurance matters. We’ll reply to your message within three weekdays.
Booking or changing your appointment is easy on the op.fi service. Depending on the bank, you can choose a phone meeting, an online meeting or a meeting at a branch. To view your booked online meeting, go to the Customer service menu in OP's mobile apps.
To help you, we have compiled a list of answers to frequently asked questions about banking and insurance services.
Banking services for corporate customers
When calling, be prepared to identify yourself: keep your OP username and Mobile key or key code list at hand.
Mon–Fri 8–16. Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.
Pohjola Insurance customer service
Mon–Fri 9–16. Call charge: €0.0835 per call + €0.12 per minute (incl. VAT). Queuing is also subject to a charge.
Call rates and recording
Queuing is also subject to charges.
Number beginning with 0100
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Statutory insurance service number beginning with 0100
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Number beginning with 0303
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Number beginning with 0304
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Numbers of services and specialists beginning with 010
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Service number beginning with 0800
Free of charge when calling from landlines and mobile phones in Finland.
When calling from abroad
If you call OP Customer Service from outside Finland, your telecom operator may charge extra. Consult your operator to find out the international call rates.
We also collect your personal data when you contact us by phone or when we call you. All calls to and from OP may be recorded. We may use call recordings to verify customer transactions, assure the quality of customer service and develop our services and for training purposes.
When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).