This statement concerns the accessibility of the Payments service at op.fi. The service is part of op.fi, which is the website for OP Financial Group companies.
Accessibility observations concerning file transfers can be found in the file transfer accessibility statement.
Accessibility observations concerning the SEPA direct debit permission are available in the SEPA direct debit accessibility statement.
The accessibility of the Payments service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.
The following systems have been used in the self-assessments:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was drawn up on 11 December 2020 and last updated on 24 July 2024.
Accessibility of the digital service
The Payments service at op.fi meets the requirements in part. The consent to SEPA direct debit meets the requirements in all respects. The service 'Transfer to own account' meets the requirements in all respects.
You can make payments through the OP Accessible online service, which meets the accessibility requirements.
Non-accessible content in the service
New payment, Payment templates, Unconfirmed payments and Confirmed payments meet the requirements in part. The pages indicated above include the following accessibility issues: page colour contrasts do not meet accessibility requirements, the pages do not fully support the use of assisting technologies, such as screen readers, and there are problems in reading their content when using assisting technologies. Page accessibility issues are listed in more detail below.
The issues are currently being fixed and the statement will be updated as the fixes are completed.
New payment, Payment templates, Unconfirmed payments, Confirmed payments
1.1.1 Non-text Content
1.3.1 Info and Relationships
1.3.2 Meaningful Sequence
1.3.3 Sensory Characteristics
1.3.5 Identify Input Purpose
1.4.1 Use of Colour
1.4.3 Contrast (minimum)
1.4.4 Resize Text
1.4.10 Reflow
1.4.11 Non-text Contrast
1.4.12 Text Spacing
1.4.13 Content on Hover or Focus
2.1.1 Keyboard
2.1.2 No Keyboard Trap
2.1.4 Character Key Shortcuts
2.2.1 Timing Adjustable
2.4.1 Bypass Blocks
2.4.2 Page Titles
2.4.3 Focus Order
2.4.4 Link Purpose (In Context)
2.4.5 Multiple Ways
2.4.6 Headings and Labels
2.4.7 Focus Visible
2.5.1 Pointer Gestures
2.5.2 Pointer Cancellation
2.5.3 Label in Name
2.5.4 Motion Actuation
3.1.1 Page Language
3.1.2 Language of Parts
3.2.1 Focus
3.2.2 Input
3.2.3 Consistent Navigation
3.2.4 Consistent Identification
3.3.1 Error Identification
3.3.2 Labels or Instructions
3.3.3 Error Suggestion
3.3.4 Error Prevention (Legal, Financial, Data)
4.1.1 Parsing
4.1.2 Name, Role, Value
4.1.3 Status Messages
Accessibility of the e-invoicing service
The e-invoicing service meets the requirements in part. The service has multiple separate functions:
- Manage e-invoices, partly accessible
- Order e-invoices, partly accessible
- Proposed e-invoices, partly accessible
- Received e-invoices, fully accessible
- Original invoice and invoice itemisation, partly accessible
Function-specific requirements are discussed in more detail below.
Non-accessible content
Manage e-invoices, Order e-invoices, Proposed e-invoices and Original invoice partly fulfil accessibility requirements. The above-mentioned pages do not fully support assistive technologies, such as screen readers, and problems occur when reading content while using assistive technologies. Page accessibility issues are listed in more detail below.
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.3 Sensory Characteristics
- WCAG 1.4.1 Use of Colour
- WCAG 1.4.10 Reflow
- WCAG 1.4.11 Non-text Contrast
- WCAG 1.4.3 Contrast (Minimum)
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 2.4.7 Focus Visible
- WCAG 2.5.3 Label in Name
- WCAG 3.1.2 Language of Parts
- WCAG 3.2.4 Consistent Identification
- WCAG 4.1.2 Name, Role, Value
Accessibility issues that would be a disproportionate burden to fix
In the e-invoicing service, the image of the original invoice is provided by the invoicer. As such, OP cannot ensure that the image of the original invoice meets accessibility requirements. The invoice specification is based on the commonly used Finvoice standard. The invoicer provides the content of the invoice.
Content that is not within the scope of digital accessibility standards
The original invoice sent by the payee, the accessibility of which is the responsibility of the payee.
State of accessibility of the service for redeeming a money transfer
The service for redeeming a money transfer partly meets the requirements. Non-compliance with the requirements and the applicable exemptions are listed below.
Non-accessible content
Redeeming a money transfer partly meets the requirements. The page does not fully support assistive technologies, such as screen readers, and problems occur when reading content while using assistive technologies. Page accessibility issues are listed in more detail below.
Redeeming a money transfer is also possible by phone with OP Customer Service and at OP cooperative bank branches.
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.3 Sensory Characteristics
- WCAG 1.4.1 Use of Colour
- WCAG 1.4.10 Reflow
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.1.1 Keyboard
- WCAG 2.4.11 Focus Not Obscured (Minimum)
- WCAG 2.4.2 Page titles
- WCAG 2.4.3 Focus Order
- WCAG 2.4.7 Focus Visible
- WCAG 3.2.4 Consistent Identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages