OP Smart Contracts accessibility statement

This statement concerns the accessibility of the OP Smart Contracts service.

OP Smart Contracts is a fully digital service that allows consumers to conduct vehicle sales between each other. The service allows consumers to draw up a deed of sale, apply for financing for the vehicle purchase, pay for the vehicle, purchase insurance for the vehicle, file a transfer notification for the vehicle and register the vehicle.

The accessibility of the OP Smart Contracts service's identification step is described in the separate accessibility statement for OP's identification service. The accessibility of the OP Smart Contracts service's online payment step is described in the separate accessibility statement for OP Online Payment.

The accessibility of the OP Smart Contracts service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.

This accessibility statement was created on 30 March 2023 and was last updated on 3 June 2024.

Accessibility of the digital service

The OP Smart Contracts service meets the requirements partially.

Non-accessible content

The OP Smart Contracts service has certain accessibility issues that make it harder to use the service with a keyboard and/or screen reader. The vehicle registration path is partially accessible. 

WCAG 1.3.1 Info and Relationships

WCAG 1.3.2 Order affecting meaning

WCAG 2.4.3 Focus Order

WCAG 4.1.2 Name, Role, Value

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback. 

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Supervisory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000