Accessibility statement for the OP Corporate Hub service

This is an accessibility statement for the service OP Corporate Hub. The service is part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the OP Corporate Hub service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).

Accessibility of the Cash Management service has not been assessed by accessibility experts or by means of a self-assessment of the service’s accessibility.

The provisions on accessibility are included in the Act on the Provision of Digital Services.

This accessibility statement was created on 30 November 2020 and is last updated on 27 December 2023.  

Accessibility of the digital service

OP Corporate Hub does not entirely meet accessibility requirements. Please see below for a list of non-conformities and exceptions applicable to the requirements. 

Inaccessible content in the service

Several sections on the site contain elements nested within each other, such as buttons in accordion tables. In addition, focus does not always move between contents of different levels (columns, modals, windows). Not all of the elements in drop-down lists and forms have understandable labels.

WCAG 1.3.1 Info and Relationships

WCAG 1.3.2 Meaningful Sequence

WCAG 2.4.3 Focus Order

WCAG 3.3.2 Labels or Instructions 

WCAG 4.1.2 Name, Role, Value

Content which is not accessible on the basis of disproportionate burden

Key accessibility issues in OP Corporate Hub will be corrected during 2024.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000