Accessibility statement for the Invoicing service

This is an accessibility statement for the Invoicing service for corporate customers at op.fi. These services are part of op.fi, which is the website for OP Financial Group companies.

The accessibility of the services has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).

Provisions on accessibility requirements are specified in the Act on the Provision of Digital Services.

This accessibility statement was created on 8 December 2020 and is last updated on 19 January 2024.

Accessibility of the digital service

The Invoicing service does not meet accessibility requirements. However, none of the identified issues prevent using the service for its primary purpose of creating and sending invoices.
Please see below for a list of non-conformities and exceptions applicable to the requirements.

Inaccessible content in the service 

Using assistive devices such as screen readers may not be possible or may be very difficult for certain functions. Some of functions do not work with a keyboard, only with a mouse or a screen reader.  Screen reader users do not receive feedback on the functions. When content appears to the right the focus does not move there automatically. Users of screen readers and keyboards will have to search for the content themselves. Correspondingly, the focus also does not move back to the main content when the process is complete. The focus does not always automatically move to different modal dialogue windows. It is extremely difficult for screen reader and keyboard users to access the dialogues. The programmatic labels for some elements are in English; a screen reader user who does not understand English will not understand which element is being referred to. The row headings are not defined, which makes identifying tables on the screen reader difficult. Error messages shown on forms are not automatically supported for screen readers. When there are mistakes on a form and a user tries to progress, nothing happens from a screen reader user’s point of view. Notifications have not been programmatically separated from other content, so their nature is not clear for screen reader users. Screen reader users do not receive feedback on the completion of various searches. The same symbol has several different meanings. These issues are listed in more detail below.

WCAG 1.1.1 Non-text Content 

WCAG 1.3.1 Info and Relationships 

WCAG 1.3.2 Meaninful Sequence 

WCAG 1.4.3 Contrast (Minimun) 

WCAG 1.4.10 Reflow

WCAG 1.4.11 Non-text Contrast 

WCAG 2.4.3 Focus Order 

WCAG 2.4.6 Headings and Labels  

WCAG 2.4.7 Focus Visible

WCAG 2.5.3 Label in Name 

WCAG 3.2.4 Consistent Identification 

WCAG 4.1.2 Name, Role, Value 

WCAG 4.1.3 Status Messages 

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000