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25.2.2022 13:16

Warning of scammers in the online marketplace for second-hand goods

Criminals are phishing for customers’ online service and bank card details in a variety of ways. In recent weeks, we have received several notifications of cases where the customer has been selling a product on the Tori.fi service and the buyer has tried to make the seller give their online service user identifiers or details of their bank card, for example, to the website of the ‘courier service’.

The Tori.fi service too warns about such scams, as follows: “Tori has no own payment system or courier or transport service. If, during the purchase, you are asked to confirm payment via a link, give your payment details or you are directed to Tori’s payment website, do not make the payment but contact the Tori support.” 

Remember that similar scams occur in other second-hand marketplaces too. Do not give away any of your banking credentials via a link received from an unknown source.

If you suspect that your user ID has fallen into the wrong hands, deactivate your user ID by calling at 0100 0500 (personal customers) or 0100 05151 (corporate customers). When our Customer Service is not available, please call the OP Deactivation Service at +358 100 0555. It is available 24/7. Be sure to also call our Customer Service during service hours to report the incident. 

Please remember these seven things when you do banking online

  1. Do not go to an online bank through the link you have received or a search engine. The message directing you to the login page is scam. You may end up in a scam website through Google, Bing or another search engine too, so type the address on the browser’s address bar. 
  2. Check the address. Always make sure that you are at www.op.fi. Do not enter your identifiers into a site if you are not sure about its legitimacy.
  3. Keep your user ID and password to yourself. The bank will never ask you to provide your user ID over the phone or by SMS or email.
  4. Do not open email or SMS attachments sent in the bank’s name. Verify that the attachments are genuine with your bank’s customer service. 
  5. If a person you don’t know asks you to install an application, do not do so. Install the software you need yourself through an app store of your device. 
  6. Do not confirm transactions you aren’t certain you have made yourself. Always read the confirmation requests with due care – if there is anything that does not match, do not confirm anything. 
  7. Please ask in the case of doubt. If the contact or message is suspicious, please contact your own bank before you do anything else.