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19.11.2021 11:37

Warning of scam calls

Criminals are after your and other customers’ user IDs. If you get a phone call in the bank’s name asking you to give your online service user ID, information on your key code list or bank card details, this is scam. Don’t give up any information to scammers.

Cybercriminals make scam calls in our name. The calls may come in the customer’s own native language. We have received notifications that calls have come to customers in the Russian language who know Russian. The phone calls may have concerned a loan offered to the customer or informed of a new investment service and, on the pretext of this, asked the customer’s online service user ID, the pairs of numbers on the key code list or bank card details. If you receive such a call, this is scam.

If you suspect that your user ID has fallen into the wrong hands, deactivate your user ID by calling at 0100 0500 (personal customers) or 0100 05151 (corporate customers). When our Customer Service is not available, please call the OP Deactivation Service at +358 100 0555. It is available 24/7. Be sure to also call our Customer Service during service hours to report the incident.

Please remember these seven things when you do banking online

  1. Do not go to an online bank through the link you have received or a search engine. The message directing you to the login page is scam. You may end up in a scam website through Google, Bing or another search engine too, so type the address on the browser’s address bar. 
  2. Check the address. Always make sure that you are at www.op.fi. Do not enter your identifiers into a site if you are not sure about its legitimacy.
  3. Keep your user ID and password to yourself. The bank will never ask you to provide your user ID over the phone or by SMS or email.
  4. Do not open email or SMS attachments sent in the bank’s name. Verify that the attachments are genuine with your bank’s customer service. 
  5. If a person you don’t know asks you to install an application, do not do so. Install the software you need yourself through an app store of your device. 
  6. Do not confirm transactions you aren’t certain you have made yourself. Always read the confirmation requests with due care – if there is anything that does not match, do not confirm anything. 
  7. Please ask in case of doubt. If the contact or message is suspicious, please contact your own bank before you do anything else.