The email subject line may claim that the customer’s account must be verified. Visually, these messages look like OP’s confidential emails. The link in the message may direct you to a phishing website resembling the op.fi service where you are asked to enter, for example, your online user ID and your password. The purpose of the phishing website may also be to phish for payment card details or online user identifiers of other banks. To our knowledge, some customers of banks other than OP have also received these messages.
Never use a link received by email to log into an online bank
OP Financial Group will never send you the kind of confidential email that would include a link requiring you to log in using your online user ID. Never use any link received by email to log into an online bank.
Never give your user identifiers to anyone – even a bank or the authorities will never ask you for these by SMS, phone or email in connection with, say, verifying information. If you are uncertain about anything, always contact our Customer Service first.
If you suspect that your user ID or card details have fallen into the wrong hands, please do as follows:
- Deactivate immediately your online user ID and cards by calling our Customer Service at 0100 0500.
- Outside service hours, deactivate your user ID and cards by calling OP Deactivation Service at +358 100 0555 (24/7).
- Also remember to call our Customer Service during service hours to report the incident.
Are you sure you’re on the genuine OP website?
- The bank will never send you a link to any website that would require you to log in with your online user ID or give your card details. Only criminals do so.
- If you are uncertain about the legitimacy of the message you have received, always contact your own bank first before doing anything else.
- Do not open the link or any attachments before checking with your own bank’s customer service.
- Never confirm such payment transactions or a linking to a device that you do not recognise.
- Check the browser’s address bar to make sure that you are at the right address, and that the address is protected.
- Click on the padlock in the address bar to view the website’s digital certificate. Check the following:
- The website's certificate has been issued to OP Financial Group (e.g. OP Osuuskunta).
- On the genuine OP website, the certificate states the address www.op.fi and in OP Identity Provider Service the address saml-idp.op.fi.
- The certificate is valid.
- The issuer/publisher of the certificate is Symantec, Entrust or DigiCert.
Example image of a phishing email:
Example image of a phishing website:
