The following opening hours apply to Customer Service for personal customers at 0100 0500, Customer Service for corporate customers at 0100 05151, Pohjola Insurance Customer Service at 0303 0303, and statutory insurances’ customer service at 0100 5335, as well as our Customer Service chat (available in Finnish and Swedish).
- 23 December The telephone service for Pohjola Insurance’s insurance services is exceptionally open only until 16.00
- 24 December 2024, Christmas Eve, closed
- 25 December 2024, Christmas Day, closed
- 26 December 2024, Boxing Day, closed
- On New Year’s Eve, 31 December 2024, customer service numbers are exceptionally open only until 13.00
- 1 January 2025, New Year’s Day, closed
- 6 January 2025, Epiphany, closed
- Customer Service phone numbers and normal opening hours
- Payment service hours and exceptional schedules for corporate customers
Deactivation and Claims Services
The deactivation service for bank and credit cards and online service user identifiers on +358 100 0555 will be open 24/7 also at Christmas and over the New Year.
Instructions in case of loss events and 24/7 service numbers for urgent emergencies are available at Pohjola Claim Help.
OP cooperative bank branches
You will find the exceptional opening hours of bank branches at the website of each branch.
Have a peaceful Christmas and prosperous New Year 2025!