The accessibility of the service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.
The following systems were tested as part of the self-assessment exercise:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.
This accessibility statement was created on 9 December 2021 and was last updated on 3 October 2023.
Accessibility of the digital service
There are issues with the accessibility of the webpage for corporate customers, and the pages do not meet all requirements. The non-compliances with requirements and exemptions are listed below.
Payment transactions and cash management
Reference calculator
Accessibility issues in the Reference calculator include problems with keyboard use and tabulator order as well as in error messages and info texts. These issues are listed in more detail below.
Non-accessible content and issues
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.4.3 Contrast (minimum)
- WCAG 1.4.11 Non-text Contrast
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.4.3 Focus Order
- WCAG 2.4.7 Focus Visible
- WCAG 3.3.1 Error Identification
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.3 Status Messages
Financing for businesses
Corporate finance application
Accessibility issues in the corporate finance service include contrasts between the page and the background colour that do not fully meet accessibility requirements. There are problems in reading content: the service is not fully compatible with all assistive technology, such as screen readers, for example for large text fields, slide pointer fields, increasing collateral, and info texts. In addition, the financing application is a one-page application, meaning that page changes in the application form are not noticed. These issues are listed in more detail below.
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.3 Sensory Characteristics
- WCAG 1.3.5 Identify Input Purpose
- WCAG 1.4.1 Use of Colour
- WCAG 1.4.3 Contrast (minimum)
- WCAG 1.4.4 Resize Text
- WCAG 1.4.11 Non-text contrast
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.1.1 Keyboard
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.2 Page Titles
- WCAG 2.4.3 Focus Order
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 2.4.6 Headings and Labels
- WCAG 3.3.1 Error Identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.1 Parsing
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Extra repayment of a housing company loan
The service for extra repayments of a housing company loan has the following accessibility issues, among others: some info texts and error messages are not accessible and colour contrasts are insufficient. The form is implemented as a one-page app, making it difficult to detect changes to the page. These issues are listed in more detail below.
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.5 Identify Input Purpose
- WCAG 1.4.3 Contrast (minimum)
- WCAG 1.4.11 Non-text contrast
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 3.1.1 Page Language
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.3 Status Messages
Become a corporate customer
The Become a corporate customer application has the following accessibility issues:
Non-accessible content and issues:
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.4.3 Contrast (minimum)
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.3 Focus Order
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 2.4.6 Headings and Labels
- WCAG 3.3.1 Error Identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value