Welcome to the meeting

You’ll need these in the meeting

Check the time and place of the meeting from the confirmation message you received by e-mail: whether it is at an OP branch, by telephone or online.

Then please read our instructions in order for the meeting to proceed as smoothly as possible.

How to prepare for a loan offer meeting

Read your loan offer and its appendices in advance of the meeting.
We will go through the content of the offer together in the meeting. We can also discuss any issues that are on your mind, and agree on how to go forward.
If you have already found the home of your dreams, bring along the details on the property.

Consider this before the meeting

Please prepare for the meeting by checking and, if needed, completing your customer information on OP's online service for small corporate and institutional customers. This way your meeting will go quicker.

The confirmation message tells you how you will meet a specialist

By telephone

Take out the above information or documents needed for the meeting, related to the issues you want to discuss. Our specialist will call you at the time of the meeting. If you have an OP-mobile app, you can ensure that the call you are receiving is really from an OP cooperative bank.

Confirming a phone call with OP-mobile

Attending a meeting online

You can join an online meeting either in the op.fi service or OP’s mobile app.

Participation on op.fi

Open op.fi in your web browser and log in with your OP user ID.
Go to Asiakaspalvelu (Customer Service) and select Verkkoneuvottelu (Online meetings).
Follow the instructions on the meeting page and keep it open in the background when joining the online meeting.

Participation through OP’s mobile app

Make sure that you have the Teams meeting app on your device. If you don’t have the app yet, download it from your device’s app store well in advance of your meeting.
Log in to OP’s mobile app with your OP user ID.
After logging in, open the More menu and select Customer service.
In the Customer service menu, select Online meetings. Choose Join the meeting by the online meeting that is about to start.
Follow the instructions on the meeting view and keep it open in the background when joining the online meeting.

Instructions for an online meeting (pdf)

Meeting at a branch

Take your valid personal ID document, issued by the Finnish authorities, with you to the branch.

An ID card issued after 1 March 1999, or a passport or diplomatic passport.
A driving licence issued to a Finnish citizen after 1 October 1990 will serve as an ID document in matters other than those related to entering into an OP digital services agreement or activating a user ID.

Read more about accepted personal ID documents

Editing and cancelling an appointment

You can edit and cancel your appointment on the Your appointments page. On OP-mobile you can find appointments under More/Customer service.

If needed, please contact our customer service.

If you booked an appointment without logging in, you will need an appointment code which you can see in the confirmation message sent to you. Please note that you can’t cancel the meeting by SMS.

Go to op.fi:

https://www.op.fi/home-page