Pohjolan OP Bank's services
Services by appointment
You can book an appointment for a phone meeting, an online meeting or a meeting at a branch.
We serve customers by appointment
Monday at 9.30-16.30
Tuesday at 9.30-16.30
Wednesday at 9.30-16.30
Thursday at 9.30-16.30
Friday at 9.30-16.30
Services for corporate customers
By appointment, you can, for example, take care of affairs related to your company's payments, financing, insurance and saving and investing.Services for personal customers
By appointment, you can, for example, take care of affairs related to daily banking services, loans, insurance and saving and investing, for example.
Services without appointment
Our branches provide some services without an appointment as well. See branch-specific services on each branches page.
All branchesRead more about our services
Charges and fees
On the Charges and Fees page, you can find the charges and fees for our services for personal customers.
OP's list of service charges and feesCustomer Service
See all OP's Customer Service contact information- Pohjolan OP:n Senioriluuri
- 010 253 5222Pohjolan OP:n Senioriluuri palvelee arkisin klo 9.30-12.30. Autamme yli 65-vuotiaita ja erityistä tukea tarvitsevia Pohjolan Osuuspankin asiakkaita pankkiasioissa.Puhelun hinta: pvm/mpm. Hinta koskee myös jonottamista.
- Pohjolan OP Lakipalvelut, ajanvaraus Oulu
- 010 253 5030ma-pe klo 10.00-15.00Puhelun hinta: pvm/mpm. Hinta koskee myös jonottamista.
- Pohjolan OP Lakipalvelut, ajanvaraus Lappi
- 010 253 9396ma-pe klo 10.00-15.00Puhelun hinta: pvm/mpm. Hinta koskee myös jonottamista.
- Banking services for private customers
- 0100 0500Mon–Fri 8–16Cards Mon–Fri 8–19Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.
- Pohjola Insurance
- 0303 0303Mon–Fri 8–17Claims services Mon–Fri 9–16Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.
- OP Deactivation Service 24/7
- 0100 055524/7Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.
- Banking services for corporate customers
- 0100 05151Mon–Fri 8–16Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.
- Helpline for those who need special support
- 010 252 9627Mon–Fri 9–16The service is available only in Finnish.Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.