Phishing
There are phishing emails circulating in the name of OP with which fraudsters attempt to phish online bank user identifiers and personal data. Phishing email usually asks you to click on a link and, for example, make an online bank update for security reasons. The phishing site that opens up imitates OP’s website and may, for example, request personal data. If you have given any information on a phishing website, the fraudster may also make a phone call impersonating, say, as OP’s security officer and this way snoop more information, such as key codes. Such phone calls may come from an unknown number.
Please note that OP never asks its customers to log into its online services via a link in an email or text message, or to email or text your personal user identifiers, credit card details or personal identity code. If you receive a phishing email message, do not reply to it or click on the link in it.
If you have entered any of your details on a website which you suspect to be a phishing page:
- Please contact OP’s customer service right away to deactivate your identifiers/card
- Private customers, tel. 010 253 1333 (in English), 0100 0500 (in Finnish), Mon-Fri 8 am-10 pm, Sat 10 am-4 pm)
- Corporate customers, tel. +358 10 253 1333 (in English) 0100 05151 (in Finnish), Mon-Fri 8 am-10 pm
- Outside the customer service opening hours, phone +358 20 333 (24/7) to deactivate your identifiers/card
Example of a phishing website
False police officer phishing
Swindlers impersonating police officers may approach by phone or by visiting someone’s home. The swindlers may call several times, claiming they are in a hurry to get the user identifiers or that a crime has been committed. They may also tell that the person’s money is in jeopardy and that bank user identifiers are needed to secure the money. The purpose of these contacts has been to get a person to disclose their banking details, bank user identifiers, card details and possibly other valuables.
The police, other authorities or banks never ask for the information above by phone, email or in person. Your personal bank user identifiers must never be disclosed to other people, even if you are told to do so.
If a police officer contacts you, make sure he/she is a real police officer:
- Ask his/her name and the police station where he/she works. Call him/her back through the police telephone exchange.
- The telephone exchanges of the police departments can be found on the police website:
- Police
- If a person claiming to be a police officer shows up at your door, ask them to show their badge before you let them in.
- If a police officer calls or a patrol shows up at your door asking for your banking details, call the emergency number 112.
Every time you become a target of this kind of a fraud attempt, call the emergency response centre and your bank, even if there are no financial losses. All information is important to the police to solve and prevent frauds by fake police officers.
- OP’s customer service, private customers, 010 253 1333 (in English), 0100 0500 (in Finnish), Mon-Fri 8 am-10 pm, Sat 10 am-4 pm
- Outside the customer service opening hours, phone +358 20 333 (24/7)