This document describes the accessibility of insurance and claims services for private customers at the op.fi website. The website is provided by Pohjola Insurance Ltd. Its accessibility has been assessed by accessibility experts working for Pohjola Insurance on a project basis and by means of self-assessments of web accessibility.
The following systems have been used in the self-assessments:
Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was prepared on 1 January 2021, and it was last updated on 31 May 2024.
Accessibility status
This website partly fulfils the requirements.
Non-compliance with requirements and applicable exemptions are listed below.
Non-accessible content
Insurance and claims services for private customers and some of the purchasing applications have been redesigned to meet the accessibility requirements.
There are accessibility issues in the purchasing of personal insurance, request for offer and billing view. Accessibility issues in these services include a colour contrast that does not fully meet accessibility requirements. The services do not yet fully support the use of assistive technology such as screen readers, and there are problems in keyboard navigation. Other common issues in the service include insufficient availability of text alternatives for graphic elements.
The following services have been implemented using old technology. For these, accessibility requirements will be taken into consideration in the ongoing redesign of the services: forest and liability loss report, change of motor vehicle insurance and luggage insurance, beneficiary clause, ordering a travel insurance certificate, printing a travel insurance certificate, service transactions, incomplete claims, pledgee's notification, correction request, explanation of the need for the use of a car, power of attorney service, health declaration, and insurance online store (forest, boat and animal insurance and insurance for a child).
The accessibility of documents published before 23 September 2018 will be improved as the documents are updated. Insurance and claims itemisations as well as policy documents, claim settlement decisions and other insurance documents in the customer’s My archive that have been created using old technology do not meet accessibility requirements. We can send policy documents, claim settlement decisions and other insurance documents to the customer by post too.
Accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines) which the site does not yet fully meet are listed below.
Accessibility issues in the purchasing of personal insurance
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.5 Identify Input Purpose
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.1 Bypass Blocks
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 3.2.2 On Input
- WCAG 3.3.1 Error Identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
- WCAG 2.1.1 Keyboard
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.3 Focus Order
- WCAG 2.4.7 Focus Visible
- WCAG 1.1.1 Non-text Content
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Tekstimuotoisen sisällön kontrasti
- WCAG 1.4.12 Text Spacing
Accessibility issues in the request for offer
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.5 Identify Input Purpose
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.1.1 Keyboard
- WCAG 2.4.3 Focus Order
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Accessibility issues in the displaying of insurance information and when changing the number of instalments or payer
- WCAG 1.3.1 Info and Relationships
- WCAG 3.1.2 Language of Parts
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.3 Status Messages
Accessibility issues in the invoice view
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.1.1 Keyboard
- WCAG 2.4.3 Focus Order
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.2 Name, Role, Value
Deficiencies with the health declaration of life insurance
Screen readers
- 1.3.1 Info and Relationships
- 1.3.5 Identify Input Purpose
Accessibility issues in the vehicle registration service
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.4.2 Page Titles
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 3.1.2 Language of Parts
- WCAG 3.2.2 On Input
- WCAG 3.3.1 Error identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Accessibility issues in loss reports
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.5 Identify Input Purpose
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
- WCAG 2.4.7 Focus Visible
- WCAG 1.4.12 Text Spacing
Accessibility issues in insurance printouts and forms
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.12 Text Spacing
Accessibility issues in the health declaration of life insurance
- 1.3.1 Info and Relationships
- 1.3.5 Identify Input Purpose
Content that is not within the scope of digital accessibility standards
The insurance and claims services for personal customers do not include content to which accessibility requirements are not applicable.