Customer relationship

The following systems were used in the self-assessments:

• Accessibility on desktop computers was tested using the Chrome web browser and NVDA screen reader software.
• Accessibility on mobile devices was tested using Apple devices and the Safari web browser (touch gestures).

Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services. 

This accessibility statement was created on 4 June 2024.

Accessibility of digital service

Customer relationships and services based on my information partly fulfil the accessibility requirements. Non-compliance with requirements and the applicable exemptions are listed below.

Non-accessible content

Accessibility deficiencies include the following: the site’s colour contrasts do not fully meet accessibility requirements, the site is not fully compatible with all assistive technology, such as screen readers, and there are problems with keyboard use. These deficiencies are listed in more detail below.

Become an OP customer

This accessibility statement was created on 20 June 2024.

Accessibility status

The 'Become an OP customer' digital service channel partially meets accessibility requirements. Known accessibility issues are listed below.

Inaccessible content

The service contains individual accessibility issues. These are listed below. Most significant issues concern the programmatic implementation of information and relationships in certain content, focus order, headings and labels, and insufficient implementations of name, role and value. The service is also missing certain text alternatives, there are issues with the visibility of individual focused elements, and the programme code contains incorrect attributes in places. Some of the issues are in user interface components in joint use within OP. The accessibility of these components is developed separately. Accessibility is also affected by the fact that the service is a one-page app. As a result, page changes in the form are not necessarily perceivable with assistive technology.

Requirements of the WCAG guidelines containing issues

1.1.1 Non-text Content

• The text in the credit decision page is set as the text alternative of the checkmark visible on the page.
• The images in the cards have text alternatives that redundantly repeat the names of the cards.
• The image reporting about an error in the service lacks a text alternative.

1.3.1 Info and Relationships

• Several of the pages contain lists whose objects are heading elements.
• The service contains headings that are not indicated with programmatic heading elements.
• The Cards and Approval pages contain lists that are not implemented using programmatic list elements.
• Card information is not programmatically grouped. In addition, card descriptions are not programmatically linked to the selection buttons. The selection button group lacks a programmatic label.
• The error message about a missing card selection on the start page is linked to the selection buttons with an incorrect attribute.
• The instructions of fields are not programmatically linked to the fields.
• The field for the Plussa card number lacks a programmatic label.
• The programmatic heading of the PIN selection contains issues.
• Owner-customer membership: Price information is not programmatically linked to the selection buttons.
• Feedback: The selection button group lacks a programmatic label, and the explanations of numbers are not programmatically linked to the group.
• Retrieving user ID: User ID information is not programmatically grouped.
• The reminders about already being an OP customer are not programmatically listed despite appearing as a list for sighted users.
• The error message in the Your information field on the number of underage children is not programmatically linked to the field. The field showing the year lacks a programmatic label.
• OP's services: the aria-describedby attributes of all selection boxes refer to the description of the selection box for Daily services.

1.3.2 Meaningful Sequence

• Select bank branch: Errors in the use of aria-label attributes.
• The credit decision text is hidden from assistive devices. The texts are in the wrong sequence when using a screen reader.

1.4.3 Contrast

• The contrast between price information in orange and the background is insufficient.

1.4.11 Non-text Contrast

• When identifying or paying, the contrast between the bank's orange pointer and the surrounding white is insufficient.

2.1.1 Keyboard

• Closing a modal dialogue window with the Esc key causes an error.

2.4.2 Page titles

• All pages have the same name, ‘Become OP's customer online’.

2.4.3 Focus Order

• Select bank branch: the screen reader reads content that is not visible.
• The search fields in the drop-down menus are only accessible with the tab key.
• When the PIN dialogue window is closed, the focus remains at the end of the underlying page.
• The focus is not moved when the page is changed and remains on the used button.

2.4.4 Link Purpose

• The links to more information about cards are not programmatically linked to the cards.

2.4.6 Headings and Labels

• The ‘Applying for a credit card failed’ text is misleading.
• In the drop-down menu listing months, the options have aria-label attributes with the names of the months in English.
• Know Your Customer (KYC) information: The heading of the information for each added country is ‘Next country’.
• The links in the language selection lack aria-label attributes.

2.4.7 Focus Visible

• Submitting feedback: the keyboard focus is not visible in the selection buttons.

2.5.3 Label in Name

• The attributes and text alternative for the button to clear the search field contain errors.

3.2.2 Input

• KYC information: The focus moves to the summary of errors whenever an error is corrected.

4.1.2 Name, Role, Value

• Screen reader users do not receive an input from the info buttons indicating that the buttons open any content.
• The PIN is entered in an element that lacks a name.
• The retrieval of the user ID contains a progress bar with an incorrect role. The bar lacks an accessible name.
• KYC information: Delete buttons are not read when moving the screen reader in the browser mode.

4.1.3 Status Messages

• The error summary is read whenever the text changes.
• KYC information: Screen reader users do not receive feedback when selecting Add country. The same issue appears when deleting countries.

Apply for banking services for a child

This accessibility statement was created on 20 June 2024.

Accessibility status

The 'Apply for banking services for a child' digital service channel partly meets accessibility requirements. Known accessibility issues are listed below.

Inaccessible content

The service contains individual accessibility issues. These are listed below. The most significant issues concern the programmatic implementation of information and relationships in certain content, as well as focus order. In addition, there are issues with the visibility of individual focused elements and text colours, and the programme code contains incorrect attributes in places, among other issues. Some of the issues are in user interface components in joint use within OP. The accessibility of these components is developed separately. Accessibility is also affected by the fact that the service is a one-page app. As a result, page changes in the form are not necessarily perceivable with assistive technology.

Requirements of the WCAG guidelines containing issues

1.1.1 Non-text Content

• The image reporting about an error in the service lacks a text alternative.

1.3.1 Info and Relationships

• The selection list of services that can be opened for a child is not a programmatic list
• The page contains texts that have been implemented with heading elements despite not being headings in meaning.
• The instructions for the field asking for the guardian's phone number is not programmatically linked to the field.
• OP's services for a child: the aria-describedby attributes of all selection boxes refer to the description of the selection box for Daily services.
• The field for the Plussa card number lacks a programmatic label.
• Feedback: The selection button group lacks a programmatic label, and the explanations of numbers are not programmatically linked to the group.

1.3.2 Meaningful Sequence

• Select bank branch: Errors in the use of aria-label attributes.

1.4.3 Contrast

• The contrast between price information in orange and the background is insufficient.

1.4.11 Non-text Contrast

• When identifying or paying, the contrast between the bank's orange pointer and the surrounding white is insufficient.

2.1.1 Keyboard

• Closing a modal dialogue window with the Esc key causes an error.

2.4.2 Page titles

• The pages lack programmatic names.

2.4.3 Focus Order

• Select bank branch: the screen reader reads content that is not visible.
• The search fields in the drop-down menus are only accessible with the tab key.
• The focus is not automatically moved to the error summary and remains in the progress button.
• The focus is not moved when the page is changed and remains on the used button.

2.4.6 Headings and Labels

• The Current Account heading uses an attribute that is not read.
• The links in the language selection lack aria-label attributes.
• Know Your Customer (KYC) information: The heading of the information for each added country is ‘Next country’.

2.5.3 Label in Name

• The attributes and text alternative for the button to clear the search field contain errors.

3.2.2 Input

• In KYC information, the focus moves to the summary of errors whenever an error is corrected.

4.1.2 Name, Role, Value

• Screen reader users do not receive an input from the info buttons indicating that the buttons open any content.
• KYC information: Delete buttons are not read when moving the screen reader in the browser mode.

4.1.3 Status Messages

• The error summary is re-read by the screen reader whenever the text changes.
• KYC information: Screen reader users do not receive feedback when selecting Add country. The same issue appears when deleting countries.

Form for becoming a customer for persons moving to Finland

This accessibility statement was created on 20 June 2024.

Accessibility status

The form for becoming a customer for persons who have moved to Finland partly meets accessibility requirements. Known accessibility issues are listed below.

Inaccessible content

The service contains individual accessibility issues. These are listed below. The most significant issues concern the programmatic implementation of information and relationships in certain content, as well as focus order. In addition, there are issues with the visibility of individual focused elements and text colours, and the programme code contains incorrect attributes in places, among other issues. Some of the issues are in user interface components in joint use within OP. The accessibility of these components is developed separately. Accessibility is also affected by the fact that the service is a one-page app. As a result, page changes in the form are not necessarily perceivable with assistive technology.

Requirements of the WCAG guidelines containing issues

1.1.1 Non-text Content

• The image on the page about an error in the service lacks a text alternative.

1.3.1 Info and Relationships

• The attributes in drop-down lists contain errors.
• Some selection button groups programmatic labels.
• In the OP's services page, the aria-describedby attributes of all selection boxes refer to the description of the selection box for Daily services.
• The list on the Thank you page contains a heading element despite the text not serving as a heading for any information.
• Feedback: The selection button group lacks a programmatic label, and the explanations of numbers are not programmatically linked to the group.

1.3.2 Meaningful Sequence

• Select bank branch: Errors in the use of aria-label attributes.

1.3.5 Identify Input Purpose

• The required autocomplete attributes are not defined for the form fields.

2.1.1 Keyboard

• Closing a modal dialogue window with the Esc key causes an error.

2.2.1 Timing Adjustable

• No advance warning is given about the session timing out.

2.4.2 Page titles

• The pages lack programmatic names.

2.4.3 Focus Order

• Select bank branch: the screen reader reads content that is not visible.
• The error summary is not always read by the screen reader when it appears on the screen, and the user attempts to proceed. The focus is not automatically moved to the error summary and remains in the progress button.
• KYC information: The focus is not moved when the page is changed and remains on the used button.

2.4.6 Headings and Labels

• The links in the language selection lack aria-label attributes.
• Know Your Customer (KYC) information: The heading of the information for each added country is ‘Next country’.

3.2.2 Input

• In KYC information, the focus moves to the summary of errors whenever an error is corrected.

3.3.1 Error Identification

• Errors in the forms are marked as corrected when exiting the field, even if the error has not actually been corrected.

3.3.3 Error Suggestion

• The instructions for the Captcha do not specify that lower and upper case letters must be entered as they appear on the screen.

4.1.2 Name, Role, Value

• Screen reader users do not receive an input from the info buttons indicating that the buttons open any content.
• KYC information: Delete buttons are not read when moving the screen reader in the browser mode.

4.1.3 Status Messages

• If the selected length of the stay in the country is ‘less than 6 months’, additional information is shown below the field that is not programmatically linked to the selection.
• KYC information: Screen reader users do not receive feedback when selecting Add country. The same issue appears when deleting countries.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.