Travel Emergency 24/7
Serious injuries and illnesses occurring while abroad
+358 (0)10 253 0011
Interrupted journey due to vehicle malfunction or damage
+358 (0)303 0303
Pohjola Insurance Customer Service
Insurance services Mon–Fri 9.00–16.00
Claims services Mon–Fri 9.00–16.00
Call charge: local/mobile network rate (lnr/mnr). Queuing is also subject to a charge.
Statutory insurance
Insurance services Mon–Fri 8.00–17.00
Claims services Mon–Fri 9.00–16.00
Call rates: local/mobile network rate. Call rates also apply to queueing.
Self-employed persons’ accidents
Claims services Mon–Fri 9.00–16.00
Call rates: local/mobile network rate. Call rates also apply to queueing.
Saving through insurance
Mon–Fri 8.00–16.30. Call prices: local/mobile network rate. Call rates also apply to queueing.
OP Life Assurance Company Ltd
010 253 6100
Call rates and recording
Queuing is also subject to charges.
Number beginning with 0100
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Statutory insurance service number beginning with 0100
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Number beginning with 0303
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Number beginning with 0304
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Numbers of services and specialists beginning with 010
The charge is the same as for normal local calls or domestic mobile call charge as specified in your telephone service provider's price list.
Service number beginning with 0800
Free of charge when calling from landlines and mobile phones in Finland.
When calling from abroad
If you call OP Customer Service from outside Finland, your telecom operator may charge extra. Consult your operator to find out the international call rates.
We also collect your personal data when you contact us by phone or when we call you. All calls to and from OP may be recorded. We may use call recordings to verify customer transactions, assure the quality of customer service and develop our services and for training purposes.
When calling our telephone service, selecting an automated menu option requires a phone that supports dual-tone multi-frequency (DTMF).